CPS Energy’s offices, customer service centers, and the call center will be closed on Thursday, November 28 and Friday, November 29, 2024 in observance of Thanksgiving. Offices will reopen on Monday, December 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
My Energy Portal
Save energy, lower your bill and budget better than ever before!
NEW LOOK! My Energy Portal has a refreshed look with improvements in design and user experience, while still offering all the existing functionality you rely on. You can access information on your energy consumption, money-saving tips, and strategies to reduce your bills. A new feature is now available for our solar customers, allowing you to monitor your net solar energy usage and track the energy consumption for your home. All these new enhancements are designed to provide you with valuable insights to help you optimize your energy consumption and potentially save on your bills.
The secure portal − available through Manage My Account − lets you:
- See your monthly energy usage from your bill, as far back as a year.
- Compare your energy efficiency to similar neighbors.
- Access over 150 energy efficiency tips.
- Set up your own customized energy savings plan.
- Compare your month-to-month energy usage and see reasons for a decrease or increase.
Read: Navigating My Energy Portal
For the first time ever, see the energy you buy as you go. With a smart meter and the My Energy Portal, you can see your energy usage as recently as the day before.
- Now you can view the energy you buy at any time during the month.
- Now you can get a detailed breakdown of the energy you use - day-by-day, hour-by-hour, or even in 15-minute increments on our secure portal.
- Now you can see how changes in the weather impact your energy use.
More than 500,000 customers already take advantage of Manage My Account to do business with us securely online, and at their convenience - anywhere and anytime of the day or night. Just sign up for Manage My Account service and click on "My Energy Usage" to see your account and energy use. You can see the energy you buy on your tablet, smartphone, laptop or desktop.
Learn more about our Smart Grid Initiative.