CPS Energy’s offices, customer service centers, and the call center will be closed on Thursday, November 28 and Friday, November 29, 2024 in observance of Thanksgiving. Offices will reopen on Monday, December 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
Electric Vehicle - Charging Solutions
Electric vehicles (EV) are convenient because you can charge at home and when you are out and about. It takes about 20 seconds to perform your part of charging – 10 seconds to plug in, and 10 seconds to unplug your EV. In between, you are free to do something else, like sleep, shop, or work.
Charging at Home
The majority of EV drivers charge at home about 80% of the time. Charging your EV at home means you can leave with a “full tank” every morning.
Different levels of charging are achieved with different equipment and result in different charging speeds. If you'd like to learn about EV charging, read this informative charging guide from the Electric Power Research Institute (EPRI). When setting up charging at your home, contact a licensed electrician to verify that your breaker is sufficient and to install the charging equipment you choose to use at home.
When you charge is important too. EVs are important to reduce carbon emissions from transportation but EV charging changes how and when energy is consumed. Our community’s demand for energy is at its highest and usually peaks between the hours of 2:00 p.m. to 9:00 p.m. on weekdays. So, it’s better to charge your EV during off-peak times when the energy demand is lower, especially as the number of people driving and charging EVs increases.
CPS Energy is helping EV owners develop good charging habits by introducing two FlexEVSM Rewards programs to provide EV owners financial incentives for charging when the energy demand is lower, outside of peak demand hours. The FlexEV Smart Rewards and FlexEV Off-Peak Rewards programs are available for EV owners with qualifying chargers to choose from. Choose one of the programs and enroll one time.
FlexEV Smart Rewards
Sign up for FlexEV Smart Rewards and receive a $250 credit on your utility bill for allowing CPS Energy to make remote adjustments to your eligible level 2 WiFi charger*. Adjustments can occur between the hours of 2:00 p.m. and 9:00 p.m. Monday-Friday when the energy demand is high. You’ll still have plenty of time for a full charge each night, and you’ll earn a $5 credit on your utility bill each month you remain enrolled in the program.
*Not all EV Home Chargers qualify. To see the list of qualified WiFi EV Home Chargers, Click here.
FlexEV Off-Peak Rewards
Sign up for FlexEV Off-Peak Rewards and earn a $125 credit on your utility bill for agreeing to charge during off-peak hours. Plus, if you limit your charging to no more than twice monthly during peak hours, you’ll earn a $10 credit for the month. Peak hours for the program are Monday-Friday between 4:00 p.m. and 9:00 p.m.
*Not all EV Home Chargers qualify. To see the list of qualified WiFi EV Home Chargers, Click here.
Do you have questions about the two programs? Click here for Frequently Asked Questions.
Are you interested in saving money for charging at home when energy demand is low? Sign up for either FlexEV Rewards or FlexEV Off-Peak Rewards by selecting "Enroll Now".
Charging Around Town
We have more than 43 local charging ports in our FlexEVSM Public Charging program’s ChargePoint® Network. With our public charging program’s low annual fee of $96, you get unlimited access to our charging stations at any time of day or night. If you don’t subscribe to the FlexEVSM Public Charging Program, you can still use the charging stations on a Pay As You Go basis**.
*Not all ChargePoint® chargers are covered by FlexEV Public Charging Program. **Most public chargers will require a minimum of $3 for charging.
Many EV drivers embrace the ABC – ALWAYS BE CHARGING approach and plug in whenever a charger is available. Topping off your battery reduces the chance of range anxiety and the fear of running out of battery charge before you reach your destination. If you are an ABC driver, or you would charge more than 3 times in an average month, then the FlexEV Public Charging Program is a good fit for you.
Find out more about the FlexEVSM Public Charging Program
- FlexEV Public Charging Program's Participation Agreement
- Sign up for the FlexEV Public Charging Program here
- View a map showing ChargePoint® charging stations and real time availability here (look for CPSE-SATX stations)
- See a list of the ChargePoint charging stations included in the FlexEV Public Charging Program here
For questions, contact a member of our EV team at [email protected].