CPS Energy’s offices and customer service centers will be closed on Monday, September 1, 2025, in observance of Labor Day. We will reopen on Tuesday, September 2, at 7:45 AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Temporary Hardships
Health or financial hardships sometimes make it difficult to pay bills. We make it easy for you to set up payment plans privately and conveniently online through Manage My Account, or through our automated phone line.
Most importantly, don't wait. Call us directly, if necessary. Then, keep your commitment on time as promised and stay in contact with us as needed to avoid the disconnection of your electric or natural gas service.
To request more time to pay, please call CPS Energy at (210) 353-2222.
For utility assistance, please visit REAP.
If you haven't done so already, sign up for Manage My Account.
