System Maintenance: Starting on Saturday, April 26, 2025 from 8 PM to Sunday, April 27, 2025 at 5 AM, we will be performing maintenance on our systems. During this time, Manage My Account, all other web portals, customer alert notifications, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will be unavailable. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
Customer Service Form
Commercial: Other Gas or Electric Service Issues
If you have an issue regarding your electric or gas service not listed among our other topics, please fill out this form. We will respond as quickly as possible.
For emergency gas issues, please call: 210-353-4357