CPS Energy’s offices, customer service centers, and call centers will be closed on Monday, January 20, 2025 in observance of Martin Luther King Jr Day. Offices will reopen on Tuesday, January 21 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account (MMA).
Customer Service Form
Commercial: Other Start / Stop / Transfer Issues
If you have an issue related to starting, stopping, or transferring your service that is not listed among our topics, please fill out the form below and provide any pertinent details in the comment section. We will respond as quickly as possible.