CPS Energy’s offices and customer service centers will be closed on Monday, September 1, 2025, in observance of Labor Day. We will reopen on Tuesday, September 2, at 7:45 AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).

Customer Service Form

Commercial: Resolve a Billing Issue

We offer you a variety of online account services. Your online account provides a convenient way for you to view and/or pay your utility bill; start, stop, and/or transfer service; make payment plans and update your account information. Sign up for Manage My Account.

Account Number

10 digit number that starts with 300

Current Service Address

Name

Street Address 1

Street Address 2

City

State / Province

ZIP Code

Comment Section

Email Address

ex: [email protected]

Primary Phone Number

ex: (210) 555-1234

Secondary Phone Number

ex: (210) 555-1234

Fax Number

ex: (210) 555-1234