System Maintenance: Starting on Saturday, April 26, 2025 from 8 PM to Sunday, April 27, 2025 at 5 AM, we will be performing maintenance on our systems. During this time, Manage My Account, all other web portals, customer alert notifications, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will be unavailable. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
Smart Meter Opt-Out Form (Electronic)
Smart Meter Opt-Out Program Enrollment
Under CPS Energy’s Smart Meter Opt-Out Program, single family residential customers are provided the option to exchange a smart meter with a meter that requires a field visit. To be considered for enrollment in the Smart Meter Opt-Out Program, please complete the form below.
For questions about opting out, please email: [email protected] or call 210-353-4264.