CPS Energy’s offices and customer service centers will be closed on Monday, September 1, 2025, in observance of Labor Day. We will reopen on Tuesday, September 2, at 7:45 AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).

Smart Meter Opt-Out Form (Electronic)

Smart Meter Opt-Out Program Enrollment

Under CPS Energy’s Smart Meter Opt-Out Program, single family residential customers are provided the option to exchange a smart meter with a meter that requires a field visit. To be considered for enrollment in the Smart Meter Opt-Out Program, please complete the form below.

For questions about opting out, please email: [email protected] or call 210-353-4264.

Please complete the following information.

First Name

Last Name

Customer Account Number

(Ten digit number starting with 300)

Address 1

Address 2

City

State

ZipCode

Primary Phone Number

Ex: 2105551234

Email Address

Ex: [email protected]

Please read and answer the statements below.

Any meter access issues CPS Energy should be aware of?

Yes (describe below)

Please describe your meter access issues:

Please read and select one item below.

YES. I want to exchange the smart meter for a meter that requires a field visit under the Smart Meter Opt-Out Program. By checking this box, I certify that I am the authorized customer account holder and acknowledge that a meter that requires a field visit will be installed at this address. I am aware of and agree to the applicable charges and all ongoing meter reading fees, identified in Exhibit A, which will be added to my monthly bill for a period not less than 12 months, beginning with the next billing statement.

YES. I want to exchange my smart meter for a meter that requires a field visit under the Smart Meter Opt-Out Program and be considered for the Low Income fees. I understand that I will need to submit proof of income and other information for consideration, and that I will be required to recertify for low income eligibility every two years. By checking this box, I certify that I am the authorized customer account holder and acknowledge that a meter that requires a field visit will be installed at this address. I am aware of and agree to the applicable charges and all ongoing meter reading fees, identified in Exhibit A, which will be added to my monthly bill for a period not less than 12 months, beginning with the next billing statement.

Exhibit A: Smart Meter Opt-Out Program Fees

Please enter your electronic signature below.

Type your full name here.

Please click here to read the Smart Meter Opt-Out Program Form.

I have read the Smart Meter Opt-Out Program Enrollment Form above and understand the fees associated with opting out.

For security: Please retype the letters/numbers.

If you are having trouble with our CAPTCHA security and you are unable to submit a form, please call us at 210-353-6023 or email us [email protected]. If you need to request an accommodation due to a disability, please send an e-mail to [email protected] to let us know the nature of your request. We are here to help you.