CPS Energy’s offices, customer service centers, and the call center will be closed on Thursday, November 28 and Friday, November 29, 2024 in observance of Thanksgiving. Offices will reopen on Monday, December 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
Whispering Oaks Service Reliability Project
COMMITMENT TO RELIABLE SERVICE
As part of our ongoing commitment to deliver reliable gas and electric service, we routinely evaluate our systems and perform maintenance as needed. It is our goal to inform customers near construction zones prior to beginning any work and maintain up-to-date information on our website.
SCOPE OF PROJECT
We have contracted Zachry Underground Utility Services to replace transformers in in the Whispering Oaks Subdivision to increase the reliability of the existing electric distribution system.
A total of 37 transformers are scheduled to be replaced. Transformer replacement is a routine part of our maintenance program and plays an integral role in providing your home with proper voltage.
ESTIMATED TIMELINE
This project is estimated to begin in August 2017 and be completed in September 2017.
PROJECT UPDATES
07/01/2017: Customer letter sent
09/30/2017: Project completed
PROJECT CONTACT
For more information, please contact:
Derrick Reed
CPS Energy Resource Management Supervisor
210.353.5525
Shane Buck
Zachry Underground Utility Services
210.218.6188
